Training and development
·
Cluj-Napoca
Learning Specialist - Bulgarian - Cluj Napoca
Position: Learning Specialist
Location: Cluj - Napoca, Romania
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Create, deliver and conclude training for new hires
- Develop continuous trainings for the sales teams based on requirements
- Conducts scenario & role play based sessions for new and current sales customer advisors
- Observe sales targets and collect feedback for training purposes
- Coordinates with other sales roles within the project, to drive the increase in delivery
- Build annual training program and prepare teaching plans for the sales team
- Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
- Direct structured learning experiences and monitor the quality of the B2B Sale results
- Acclimate new hires to the business and conduct orientation sessions
- Assess training effectiveness to ensure the incorporation of taught skills and techniques, such as objection handling and consultative selling techniques
- Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends
- Stays informed about client processes, trends and strategy, as to recommend programs, training changes where appropriate
- Perform any other reasonable duties that may be requested by the Client or Direct Managers
- Take responsibility for own personal development.
- Understand and comply with all regulatory, fair-trading and competition rules and adhere to Health, Safety and Security responsibilities
- Analyze & recognize trends and escalate information as appropriate
REQUIREMENTS:
- Native or Fluent in Bulgarian (C2) and English( C1) - verbal and written
- Essential minimum of 6 months call center experience in a sales project or 6 months experience in sales environment
- Previous training/coaching experience in a BPO environment is a must
- Previous experience in tourism would be an advantage
- Ability to travel for training purposes
- Good organization/time management skills
- Ability to work with a variety of people from diverse backgrounds
- Ability to adhere to all organizational policies and procedures
- Coaching skills
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Guidance and tools to reach your full potential
- Rewarding performance bonus structure
- Medical Subscription
- Wellbeing programs
- Relocation support (incl. 3 months company accommodation - 9 months rent allowance)
- And many others!
- Department
- Training and development
- Locations
- Cluj-Napoca
Cluj-Napoca
About JUJUR
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Founded in
2021
Co-workers
20 and growing fast
Training and development
·
Cluj-Napoca
Learning Specialist - Bulgarian - Cluj Napoca
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