Position: Manager QC and Training

Location: Bogota, Colombia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Lead QC and Training departments, assigning tasks and guiding review processes for continuous improvement
• Ensure activities meet regulatory standards, evaluate program effectiveness, and identify areas for improvement
• Align team activities with KPIs, reduce defects through training and QC monitoring
• Develop and implement quality processes, analyze trends, and drive service improvements
• Manage performance, feedback, and budget for QC and Training staff, ensuring compliance with standards
• Approve reports, present quality/training updates, and address complex cases
• Assist in creating review plans and proactively identify process improvements
• Model culture, collaborate with HR and departments, and ensure compliance with policies
• Oversee recruitment, training, and performance management of QC and Training teams

REQUIREMENTS:

• Bachelor’s degree in Business Administration, Quality Management, Educational Training, or related field (Master’s preferred)
• Advanced proficiency in English, both written and spoken
• Relevant certifications in quality management, training, or leadership (e.g., ISO 9001, Certified Trainer)
• Extensive experience in quality monitoring, training, and leadership roles
• Proven ability to manage QC and training departments, preferably in iGaming or similar industries
• Strong knowledge of quality standards, training methodologies, and industry regulations
• Proficient in data analysis and reporting tools
• Exceptional leadership, team management, and cross-functional project experience
• Strong strategic planning, problem-solving, and continuous improvement skills
• Resilient and adaptable in managing challenges within QC and training

BENEFITS:

• Competitive Salary with bonus opportunities based on performance
• Paid Training to familiarize with the company’s high standards and procedures
• Private Health Insurance for comprehensive medical coverage
• Opportunities to advance within a global tech company