Position: Customer Support Representative

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from customers through phone, chat and email
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
• Make sure that great levels of client service is delivered at all times and ensure a positive experience

REQUIREMENTS:

• C1 level of Polish and B2 English, both oral and written
• Passionate about customers and customer service
• Problem-solving skills
• Upbeat and positive attitude
• Ability to identify, apply and explain your product and/or service expertise with clarity

OFFER:

• Relocation support with a room
• Temporary, renewable working contract
• Initial employment contract with a duration of 12 months
• Subsequent extension of one more contract for 12 months
• Permanent contract after 2 years
• 40 Hours per week schedule - 8 hours per day with an additional lunch break hour
• Rotational shift pattern from Monday to Sunday
• Private health insurance after contract signature (additional to standard insurance)
• A dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential