Position: Air Travel Consultant 

Work model: On-site in Brno

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Be a primary contact for customers of the airlines via incoming phone calls in German and English
• Assist the customers with their reservations, cancellations, online check-in, guidance in terms and policies, and more
• Register details of your conversations in a dedicated system
• Provide timely and friendly resolution to customers' enquiries while maintaining a high level of speed and quality to meet standard KPIs

REQUIREMENTS:

• Fluent German (B2) and fluent English (B2) language, both verbal and written
• Willingness to relocate to Czech Republic or already residing there
• Good computer skills
• Optimistic, friendly, positive, stress-resilient personality, service-oriented profile
• Ability to work in shifts, also night shifts, in a fast-paced environment
• If you wish to work remotely, a fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary

OFFER:

• Full-time job with possibility of going part-time after 6 months, if the KPIs are met
• Working schedule: rotating shifts
• Relocation support with accommodation is available
• Fully paid training
• Meal allowance
• Multisport card
• Language course contribution
• 22 working days of vacation after the 3 months of probation period, and 25 days after 3rd year
• Public health and social insurance
• A dynamic and diverse job in a pleasant and modern environment