Position: German Customer Support Representative

Location: Fully remote/work from home (Romania)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle incoming contact via various channels (live chat, email, messages, contact forms) from E-commerce platform users regarding their orders/queries while delivering excellent customer service
• Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools
• Solve customer case and support online orders in a timely manner
• Maintain a high level of professionalism with clients, establish a positive rapport with every contact
• Stay updated on product knowledge and be informed of any changes in company/client policies
• Immediately deal with or escalate suspected or recognized customer issues as per defined procedures
• Achieve Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
• Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI

REQUIREMENTS:

• At least C1 level of German, both oral and written
• Currently based in Romania
• Excellent communication and interpersonal skills (both oral and written), ability to communicate well with internal and external contacts
• Customer-focused with a friendly and professional manner, understand customer concerns
• Ability to function and adapt in a fast-paced environment
• High emotional intelligence and soft skills with the ability to serve high-profile
  customers
• Excellent comprehension and problem-solving skills
• Tech savvy/computer literate with experience and Knowledge of MS Office applications
• Experience in a multi-system environment

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Schedule: Monday to Sunday - shifts on weekly rotation between 6 AM and 12 AM, 8 hours work, 5 times per week
• Dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.
• Permanent contract
  
• Vacation bonus
• Bonus in case of an important family event (childbirth, death)
• Private health insurance
• Personal time off (seniority-based)
• Meal allowance
• Sports benefits
• Children's and woman's day tickets
• Loyalty based holidays balance increase
• And many other!