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JUJUR career site
Customer Support · Porto · Fully Remote

Customer Service Representative - German - Porto

Position: Customer Service Representative

Location: Porto, Portugal

Work model: On-site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

  • Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
  • Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
  • Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
  • Present the product range in a sales-oriented way, support of central marketing campaigns

REQUIREMENTS:

  • Native/fluent in German (B2) both verbal and written. Fluent in English (minimum C1 level)
  • Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
  • Ability to take stressful situations well

OFFER:

  • Reimbursed airfare to support relocation. For candidates coming from outside of Portugal accommodation support is also provided
  • Working schedule: Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future
  • 2 weeks of training + 1 week of nesting (100% on site)
  • A dynamic and creative team with positive and friendly atmosphere
  • Food vouchers
  • Guidance and tools to reach career potential
Department
Customer Support
Locations
Porto
Remote status
Fully Remote
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Contact Johannes Matse Managing Director

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About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
Customer Support · Porto · Fully Remote

Customer Service Representative - German - Porto

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