Position: Video Content Analyst

Location: Porto, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review user reports regarding video content on a streaming platform
• Review sensitive content, sometimes involving graphic or disturbing subject matter
• Audit and update content
• Maintain broad knowledge of client products and/or services
• Make well-balanced decisions and help resolve inquiries with respect to defined policies and procedures, especially the data protection policy.

REQUIREMENTS:

• Native or Fluent in German (level C2), and C1 English level written and spoken
• 6 months of experience in a relevant field is preferred
• Ability to cover weekly shift rotation including occasional nights and weekends
• Tolerance to sensitive content in videos
• Strong computer skills
• Customer service orientation with an effective, pleasant, and professional communication style as well as patience
• Quick learning and adaptability to new processes and concepts
• Tolerance for repetitive work in a fast-paced work environment
• Analytical mindset with strong attention to detail
• Ability to work as a team member, as well as independently.

BENEFITS:

• Relocation assistance for candidates coming from abroad
• International community
• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from your colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more!