Position: German System Analyst

Location: Lisbon, Portugal

Employment type: Full-time/Hybrid

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Manage systems access approvals from the Client and its end customers, partners and third parties
• Manage access controls for the personnel
• Perform security license validation
• Prepare report of individuals' access to the systems
• Forward any system requests/changes to appropriate Client's approver
• Perform CRM zero-testing
  
• Perform business systems projects
• Provide incident Management and Support
• Perform ground plan maintenance
• Perform escalations for service confirmation
• Customer Account Management
• Provide standard and non-standard service delivery reporting
  

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least B2 level)
• Minimum 2 years' experience in same/similar role
• Relevant Educational degree with corresponding work experience in the related area of work
• Computer literate with sound knowledge of Microsoft Office suite
• Experienced in analyzing and documenting business and technical processes
• Extensive hands-on experience in Industry leading products for ticketing, call management
• Ability to work independently, while being team player at the same time
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Analytical mindset with great critical thinking skills and attention to detail.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential.
• Health and Life insurance
• Meal allowance.