Position: Customer Service Representative

Location: Algarve - onsite with some flexibility to work from home

Employment type: Full-time – perm contract.

RESPONSIBILITIES:

• Handle incoming customer calls and emails with professionalism and efficiency
• Manage reservations, inquiries, and updates to existing bookings
• Provide clear and timely updates regarding customer orders or services
• Support daily operational tasks in coordination with internal teams
• Maintain accurate records of customer interactions and transactions
• Represent the company with strong communication skills and a customer-first approach.

REQUIREMENTS:

• Native level in English, both written and oral.
• Excellent communication skills via phone and email
• Strong organizational skills and attention to detail
• Proficiency with computers, booking systems, and digital tools
• Flexibility to work from both office and home as needed
• Prior experience in customer service or reservations is an advantage
• Knowledge of golf or digital media is a plus
• Ability to commute reliably (driving license/car preferred).

BENEFITS:

• Competitive salary package
• Opportunity to join a growing, customer-focused company
• Supportive and collaborative working environment
• Flexibility in work arrangements.