Back Office
·
Brașov
Quality Assurance Analyst - Indonesian - Lisbon
Position: Quality Assurance Analyst
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Act as the go-to person for quality guidelines, ensuring adherence and consistency across all tasks
- Review and rate diverse content types, including audio, video, text, and photos, in line with task guidelines
- Provide thorough, written explanations to support your ratings and enhance overall rater quality
- Participate in calibration sessions with the team and stakeholders, following the direction of the team lead
- Conduct peer audits as part of the quality process and assist in training initiatives when needed
- Collaborate with team members to share insights and best practices, driving continuous improvement
- Manage multiple assignments independently, balancing various tasks with minimal guidance
- Assist the team lead or manager during the interview process for future hires
- Ensure all tasks meet key performance indicators (KPIs) to prevent any business impact
- Work concurrently on multiple customer projects, consistently meeting or exceeding client expectations.
REQUIREMENTS:
- Native / fluent in Indonesian both verbal and written. Fluent in English (minimum C2 level)
- Ability to take on a job in Portugal without any legal support (EU citizenship or residence card in Portugal)
- University degree would be an advantage but is not required
- Computer literate & being comfortable using G Suite, particularly Google Sheets
- Highly detail-oriented with a rigorous and analytical approach
- Excellent verbal and written communication skills, with the ability to present reasoning in a clear, concise, and logical manner
- Willingness / ability to work flexible shifts. Working schedule: Monday to Friday, 11AM to 8PM
- Strong sense of logic and sound decision-making abilities
OFFER:
- Lunch vouchers 7,63 EUR per day
- 100 EUR transportation allowance or company shuttle
- Health and dental insurance
- Above-average base salary (x 14 months)
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Department
- Back Office
Brașov
About JUJUR
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Founded in
2021
Co-workers
20 and growing fast
Back Office
·
Brașov
Quality Assurance Analyst - Indonesian - Lisbon
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