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JUJUR career site
Customer Support · Thessaloniki

Technical Customer Support - German - Thessaloniki

Position: Technical Customer Support

Location: Thessaloniki, Greece

Employment type: Full-time


DUTIES AND RESPONSIBILITIES:

  • Interact with users through various channels (via email, phone, and chat)
  • Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions including software, hardware, and logistic questions
  • Escalate complex issues and provide context to the reason for the escalation.

REQUIREMENTS:

  • Native/fluent in German, both oral and written. Fluent in English (at least C1 level)
  • Previous experience in customer facing role (B2B or B2C)
  • Basic coding understanding with the ability to read the code
  • Prior experience in multi-channel customer support
  • Excellent communication skills (both oral and written)
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail
  • Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Referral program
  • Relocation support
  • Guidance and tools to reach your full potential.
Department
Customer Support
Locations
Thessaloniki
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Contact Johannes Matse Managing Director

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About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
Customer Support · Thessaloniki

Technical Customer Support - German - Thessaloniki

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