Position: Head of Workforce Management & BI

Location: Bucharest, Romania

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Develop and implement workforce management strategies, policies, and procedures to meet business objectives
• Forecast staffing needs to ensure operational demands are met with the right talent
• Manage scheduling processes using tools like UKG – Virtual Roster, Pit Manager, and Turnstiles software
• Monitor workforce data, identify trends, and recommend improvements in staffing and shift patterns
• Collaborate with internal departments to align workforce management with business goals
• Lead, coach, and motivate workforce management and business intelligence teams
• Provide regular reports on staffing, labor costs, overtime, and employee satisfaction to senior management
• Manage the workforce management budget efficiently
• Drive continuous improvement and best practices across workforce management processes
• Develop and implement training programs for the workforce management team
• Build productive relationships with senior leaders and external partners
• Ensure compliance with company policies and standards and report any violations.

REQUIREMENTS:

• Minimum of 3 years of experience in same / similar role
• Proficiency in English (written and verbal). Knowledge of Romanian will be considered as an advantage
• Bachelor’s Degree preferred or equivalent experience in a relevant field
• Advanced skills in Microsoft Office tools (Excel, Word, PowerPoint, Outlook)
• Proven leadership experience managing high-performing teams
• Strong decision-making and interpersonal skills
• Familiarity with Romanian Labor law
• Experience in iGaming or Live Casino is a plus but not required.

BENEFITS:

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Comprehensive benefits including private health insurance, daily office meals, weekly therapeutic massage, wellness subscription card, and a quarterly bonus
  
• Career development opportunities with continuous growth and improvement within a leading international tech company
• Comprehensive training following high industry standards
• Friendly and supportive work environment
• Exceptional growth opportunities within an international company
• And many more!