Customer Support
·
Budapest
·
Hybrid Remote
Service Desk Analyst - Swedish - Budapest
Position: Service Desk Analyst
Location: Budapest, Hungary
Work model: hybrid
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Handle incoming contact from users through phone calls, chat and emails regarding IT issues and queries in a timely manner
- Troubleshoot desktop, application related issues on users machine using remote tools
- Troubleshoot issues on iOS and Android devices
- Determine and isolate source of computer problems (hardware, software, user access, etc.)
- Take ownership and responsibility of any issues from start to a successful resolution
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
- Document resolutions for future reference
- Incident handling and escalation management
- Follow and adhere to all KPI related tasks to avoid business impact
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Perform any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI.
REQUIREMENTS:
- Native/fluent in Swedish, both oral and written. Fluent in English (at least B2 level)
- Level of expertise L1 – L2 On-site Or Remote Support
- Excellent communication skills (both oral and written)
- Prior experience in Application support/Software development, IT Service Desk
- Understanding of SDLC, database technology, OS components would be useful
- Hands on experience on ITSM tools like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk
- Knowledge of ITIL processes and procedures would be an added advantage
- Self-motivated, gains satisfaction from providing excellent customer service
- Problem solving abilities, strong logical analytics
- Ability to multi-task, handling multiple assignments simultaneously
- Able to work independently and as a part of the team.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
- Hybrid work model
- Department
- Customer Support
- Locations
- Budapest
- Remote status
- Hybrid Remote
Budapest
About JUJUR
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Founded in
2021
Co-workers
20 and growing fast
Customer Support
·
Budapest
·
Hybrid Remote
Service Desk Analyst - Swedish - Budapest
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