Position: Customer Support Agent

Location: on-site, Thessaloniki, Greece

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Experience in technical-based customer assistance through voice, chat, and email
• Previous experience dealing with the challenges faced in a customer-focused role
• Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
• Problem-solving and critical thinking skills
• A passion for problem-solving with the customer’s interest and satisfaction being the primary goal
• Social Media Savvy
• Ability to effectively and correctly communicate verbally and in written format

REQUIREMENTS:

• Must be bilingual in Portuguese (C1) and English (B2/C1) speaking and writing
• Minimum 1-2 year experience in Customer Support, technical support, especially with a help desk or other IT functions
• Great communication skills, written and orally
• Demonstrate strong abilities to work independently and as a remote team player
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Must be willing to participate in a background screening
• Proven customer communication experience (E-mail & Phone)
• Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Indefinite contract
• Private health and life insurance
• 85 EUR monthly meal vouchers
• 68 euros gross transportation allowance
• Schedule: Monday to Saturday 8am to 4pm / 12pm to 8pm. Sunday 10 to 6.
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential