Customer Support
·
Bratislava
·
Hybrid Remote
Customer Service Representative - Italian - Bratislava
Position: Customer Service Representative
Location: Bratislava (hybrid)
Employment type: Full-time, permanent contract
DUTIES AND RESPONSIBILITIES:
- Handle inbound calls from existing and potential customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.
- As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
- In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
- You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
- You’ll be an Ambassador by educating customers , and demonstrating a full understanding of products and brand values.
REQUIREMENTS:
- Have a fluent level of written & spoken Italian (C1)
- Have a good level of English to communicate with our international team.
- Be eligible to work in Slovakia and resident in the Slovakian territory.
- Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.
- Have good computer skills and experience with MS Office.
- Solution-oriented to provide the correct and best outcome for the customer.
- Well-organized and able to prioritize the workload with the ability to work under pressure.
OFFER:
- Full Time (40 hours per week) rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- 3 weeks of fully office based training from Monday to Friday from 9 AM to 6 PM
- 5,85€/day meal voucher (117€/month).
- A commuting allowance of €50 per month (€600 per annum).
- Multisport Card
- Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.
- Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
- Hybrid working model in an outstanding work location and facilities in our brand-new office in Bratislava.
- Hybrid model within 50 km of the office and work from home if further away
- Department
- Customer Support
- Locations
- Bratislava
- Remote status
- Hybrid Remote
Bratislava
About JUJUR
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Founded in
2021
Co-workers
20 and growing fast
Customer Support
·
Bratislava
·
Hybrid Remote
Customer Service Representative - Italian - Bratislava
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