Customer Support
·
Pietà
Gaming Analyst - Danish - Tal-Pietà,
Position: Gaming Analyst with Danish
Location: Tal-Pietà, Malta
Employment type: Full-time, on site
DUTIES AND RESPONSIBILITIES:
- Analyze risk-scoring reports to identify potential addictive behavior and contact at-risk players via phone or email, providing support in accordance with internal policies and procedures, including additional checks, self-exclusion, and account blocking
- Monitor escalated player registrations to prevent and avoid underage gambling
- Track and assess escalated self-excluded players for risk and manage refunds for eligible players
- Review follow-up case reports on a daily, weekly, and monthly basis
- Escalate complex cases with recommendations to senior management to ensure effective player protection
- Apply a solution-focused approach to assist vulnerable players
- Recommend changes and improvements to Responsible Gaming operational activities and processes
- Collaborate with the Responsible Gaming Management team to promote Responsible Gaming awareness and deliver necessary training.
REQUIREMENTS:
- Native or fluent Danish speaker with strong English proficiency in both written and spoken forms
- Keen interest in addiction psychology and knowledge of regulatory and compliance standards
- Effective listening skills, empathy, and the ability to understand others
- Willingness to learn and improve business operations
- Positive mindset and flexibility
- Strong teamwork abilities
- Analytical thinking with excellent attention to detail
- Capability to work effectively in a fast-paced, dynamic environment
- Shifts from 9 AM to 11 PM with early/afternoon shifts Monday to Saturday, with a high possibility of Sunday shifts.
BENEFITS:
- Private health insurance
- Free breakfast and lunch
- Wellness allowance
- Birthday leave
- Company and Team building events.
- Relocation package to Malta including flight and 2 weeks of accommodation.
- And much more!
- Department
- Customer Support
- Locations
- Pietà
Pietà
About JUJUR
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Founded in
2021
Co-workers
20 and growing fast
Customer Support
·
Pietà
Gaming Analyst - Danish - Tal-Pietà,
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