Position: Team Leader

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Conduct thorough content analysis to swiftly detect and address any breaches of community standards, terms of service, and legal obligations, guiding content moderators in maintaining adherence.
• Offer constructive feedback and personalized coaching to content moderators, empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team.
• Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency, driving continuous improvement initiatives.
• Collaborate closely with Operations, Training, and Product Development teams to streamline moderation processes, optimize tools, and foster synergies across departments for enhanced effectiveness.
• Keep abreast of industry trends, best practices, and regulatory changes concerning content moderation, proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.

REQUIREMENTS:

• Fluent English (C1) and Macedonian (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Bachelor's degree in a related field or equivalent work experience
• Proven experience in team leadership, preferably in a BPO or tech company environment
• Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
• Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
• Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
• Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
• Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
• Experience with machine learning-based moderation tools and technologies will be considered as an advantage.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.
• Indefinite contract
• Private health and life insurance
• €85 monthly meal vouchers