Position: Customer Service Representative

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Clarifying any product information;
• Answering questions and requests by chat and phone;
• Helping in subjects such as : Payment, Refunds and Financing, Shipping, Delivery and Pickup, Returns and Exchanges
• The customer service specialist is there to help solve any type of problem insuring a swift and fast resolution.

REQUIREMENTS:

• Flawless communication skills, both written and oral in Turkish (C2) + Proficient in English (B2);
• Ability to work quickly and efficiently under deadline pressure.
• Very good accuracy and attention to detail, understanding that small details can make the biggest difference.
• Proven ability to work and make decisions with minimal supervision.
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
• Working in a back-office environment with customer satisfaction in mind
• Excellent written and verbal communication skills

OFFER:

• Affordable accommodation provided by the employer
• Cafeteria on site
• Training paid
• A dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support with room for candidates from further away