Position: Quality Analyst (Content Moderation)

Location: Thessaloniki, Greece

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Review and assess user-generated content including but not limited to text, images, videos, and audio files according to predefined guidelines and policies
• Conduct thorough content analysis to identify and address violations of community standards, terms of service, and legal requirements
• Provide constructive feedback and coaching to content moderators to improve their performance and ensure consistency in moderation decisions
• Develop and maintain quality assurance processes and documentation to track and report on moderation accuracy and efficiency
• Collaborate with cross-functional teams including Operations, Training, and Product Development to continuously improve moderation processes and tools
• Stay updated on industry trends, best practices, and regulatory changes related to content moderation and recommend adjustments to policies and procedures as needed.

REQUIREMENTS:

• Fluent English (C1) and German (C1), must be able to read and speak the language with an emphasis on great grammar skills
• Bachelor's degree in a related field or equivalent work experience
• Proven experience in content moderation or quality assurance, preferably in a BPO or tech company environment
• Strong understanding of online community standards, legal requirements, and regulatory frameworks related to content moderation
• Excellent analytical and problem-solving skills with the ability to make sound decisions under pressure
• Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
• Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with cross-functional teams
• Proficiency in using moderation tools and platforms, as well as Microsoft Office Suite and Google Workspace
• Experience with machine learning-based moderation tools and technologies will be considered as an advantage.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Shifts within 24/7 hours of operation
• Relocation support
• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
• A dynamic and creative team with positive and friendly atmosphere
• Good work environment - the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential.