Customer Support
·
Lisbon
Customer Support Representative - Russian - Lisbon
Position: Customer Support Representative
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Provide customer support via email and chat, predominantly in Russian, and occasionally in English
- Assist customers with inquiries regarding account and payment procedures
- Resolve issues related to login and registration
- Assist with the recovery and modification of emails, phone numbers, and other account details
- Manage cases of hacked accounts and facilitate character restoration
- Address inquiries concerning the reward program
- Respond to questions regarding tokens and prepaid game cards
- Handle payment-related inquiries and facilitate refund processes
- Maintain professionalism in managing customer data.
REQUIREMENTS:
- Native level Russian, both oral and written. Fluent in English (at least B2 level)
- Previous experience in Customer service roles will be considered as an advantage
- Gaming knowledge required
- Eligible to work in EU or sorted out Portuguese residency status
- Computer literate with sound knowledge of Microsoft Office package
- Excellent communication skills with solid negotiating skills
- Resourceful and stress resilient personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time
- Working schedule: shift rotation, Monday to Sunday in timeframe from 06 AM - 10 PM (40 hours a week).
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
- Department
- Customer Support
- Locations
- Lisbon
Lisbon
About JUJUR
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Founded in
2021
Co-workers
20 and growing fast
Customer Support
·
Lisbon
Customer Support Representative - Russian - Lisbon
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