Customer Support
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Multiple locations
·
Fully Remote
Air Travel Consultant - German - Serbia
Position: Air Travel Consultant
Work model: Remote/work from home from anywhere in Serbia
Employment type: Full-time or Part-time after 6 months
DUTIES AND RESPONSIBILITIES:
- Be a primary contact for customers of the airlines via incoming phone calls in German and English
- Assist the customers with their reservations, cancellations, online check-in, guidance in terms and policies, and more
- Register details of your conversations in a dedicated system
- Provide timely and friendly resolution to customers' enquiries while maintaining a high level of speed and quality to meet standard KPIs
REQUIREMENTS:
- Fluent German (B2) and fluent English (B2) language, both verbal and written
- Good computer skills
- Optimistic, friendly, positive, stress-resilient personality, service-oriented profile
- Ability to work in shifts, also weekend shifts, in a fast-paced environment
- A fast and stable wired internet connection (at least 16/10 mbps) and a smartphone is necessary
- Already based in Serbia with ability to be employed without any obstacle
OFFER:
- Work from home in Serbia
- A limited (1-year) contract with a 6-month probationary period and the possibility of renewal
- Private health insurance
- 21 vacation days
- Flight discounts
- Paid startup training and professional development sessions
- Schedule pattern from Monday to Sunday 07:00 – 22:00. Schedule known 2 weeks in advance, changing bi-weekly, with six 8,5 hours long shifts of work the first week, and 4 days the next week (consecutive)
- A dynamic and diverse job in a pleasant and modern environment
About JUJUR
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Founded in
2021
Co-workers
20 and growing fast
Customer Support
·
Multiple locations
·
Fully Remote
Air Travel Consultant - German - Serbia
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