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JUJUR career site
Training and development · Riga

Customer Support Trainer - German - Riga

Position: German Customer Support Trainer

Location: Riga, Latvia (on-site)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Plan, develop, and facilitate internal training for new and existing personnel
  • Provide support to the training manager in establishing, measuring, and monitoring key training metrics
  • Monitor progress of trainees and coach for improvement
  • Provide clear and concise assessments of trainee’s progress and overall performance during training
  • Provide constructive coaching and feedback to associates
  • Train effectively and efficiently
  • Design and evaluate training and performance interventions (pre and post training assessment)
  • Identify performance gaps, causes of performance gaps, and provide solutions to the training and production teams
  • Actively monitor calls by listening to the agents calls (Recorded / live) and share required feedback
  • Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process
  • Stay up to date with all process-related information for training purposes and available to take calls to keep in touch with operations
  • Publish daily / weekly / monthly reports to stakeholders
  • Maintain historical data for the associates trained

REQUIREMENTS:

  • Excellent verbal and written communication in C1 German and B2 English
  • At least 2 years of BPO/call centre experience as a trainer
  • At least 1 year of working experience in a fintech, banking or a related field
  • Excellent public speaking and communication skills
  • Willing to relocate to Riga or already residing there
  • Capable to work flexibly in a team environment, driven by the motto that together everyone achieves more
  • Experience in handling a portfolio with customer services programs (experience with retail programs is an advantage)
  • Excellent organizational and planning skills
  • Good understanding of group dynamics and diversity
  • Experience in MS Office applications like Word/Excel/PowerPoint
  • Analytic and results-oriented
  • Experience in customer support/customer relationships

OFFER:

  • Relocation support
  • 8 hours shifts within time frame of 9 AM - 9 PM Monday - Friday
  • Paid startup training and professional development sessions
  • A dynamic and diverse job in a pleasant and modern environment
  • Opportunities for personal and professional development
Department
Training and development
Locations
Riga
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About JUJUR

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Founded in 2021
Co-workers 20 and growing fast
Training and development · Riga

Customer Support Trainer - German - Riga

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