Customer Support
·
Debrecen, Budapest
·
Fully Remote
Customer Support Representative - German - Hungary
Position: Customer Support Representative
Location: remote, Hungary
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Handle incoming contact via various channels (live chat, email, messages, contact forms) from E-commerce platform users regarding their orders/queries while delivering excellent customer service
- Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools
- Solve customer case and support online orders in a timely manner
- Maintain a high level of professionalism with clients, establish a positive rapport with every contact
- Stay updated on product knowledge and be informed of any changes in company/client policies
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures
- Achieve Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
REQUIREMENTS:
- At least C1 level of German, both oral and written
- Ownership of TAJ card, Tax number and Address card
- At least 6 months of experience in voice support in German, ideally in customer support/contact centre
- Currently based in Hungary
- Excellent communication and interpersonal skills (both oral and written), ability to communicate well with internal and external contacts
- Customer-focused with a friendly and professional manner, understand customer concerns
- Ability to function and adapt in a fast-paced environment
- High emotional intelligence and soft skills with the ability to serve high-profile
customers - Excellent comprehension and problem-solving skills
- Tech savvy/computer literate with experience and Knowledge of MS Office applications
- Experience in a multi-system environment
OFFER:
- Excellent remuneration package based on experience, skills and performance
- Schedule: Monday to Sunday - shifts on weekly rotation between 6 AM and 12 AM, 8 hours work, 5 times per week
- Cafeteria subscription valued 22000 HUF
- Work from home allowance of about 50 EUR
- Permanent employment
- Private medical insurance for the employee and dependents
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
About JUJUR
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Founded in
2021
Co-workers
20 and growing fast
Customer Support
·
Debrecen, Budapest
·
Fully Remote
Customer Support Representative - German - Hungary
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