Customer Support
·
Lisbon
Technical Customer Support Representative - Czech - Lisbon
Position: Czech Technical Customer Support Representative
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Assist enterprise customers, partners and engineers, using various channels
- Respond to customers queries in timely and efficient manner
- Identify the customer issue(s) & potential level of support by gathering relevant information
- Conduct thorough research to investigate problems, with the option to collaborate with other teams
- Escalate the issues to management when appropriate, acting as a customer advocate, and keeping customers informed
- Collaborate with management and engineering teams to address service issues, produce bug fixes, and develop test cases as needed
- Ensure that each support request you handle adheres to client’s Service Level Agreement (SLA), while achieving the highest customer satisfaction by managing expectations and delivering on commitments
- Document your technical work and research in a comprehensive manner
- Proactively address customer satisfaction concerns before they escalate into problems.
REQUIREMENTS:
- Native/fluent in Czech, both verbal and written. Fluent in English (at least B2 level)
- Strong knowledge of Office 365 in an Enterprise environment – particularly, Exchange Online
- Foundations knowledge on Networking, Protocols, Authentication (Basic, Kerberos, NTLM) and PowerShell
- Experience working with Office 365 Directory Synchronization tool (DirSync), Microsoft Azure Active Directory Connect tool (AD Connect)
- Experience working with DNS - Types or records, record creation, DNS management, DNS troubleshooting
- Experience reading network captures/analysis
- Experience working with Active Directory - FSMO Roles, Active Directory Domains and Trusts, Active Directory Sites and Services
- Resourceful personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time
- Working schedule: Monday to Friday, rotational shifts in timeframe 08 AM - 06 PM (40 hours a week).
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Private health insurance after contract signature
- Relocation support with possibility of using subsidized company accommodation
- Discretionary bonus based on KPIs
- A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
- Department
- Customer Support
- Locations
- Lisbon
Lisbon
About JUJUR
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Founded in
2021
Co-workers
20 and growing fast
Customer Support
·
Lisbon
Technical Customer Support Representative - Czech - Lisbon
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