Customer Support
·
Limassol
Customer Success Officer - German - Limassol
Position: German Customer Success Officer
Location: Limassol, Cyprus
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Assist clients worldwide through live support
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back office queries
- Support clients with technical and troubleshooting issues
- Report to the management and deal with all departments to resolve issues
- Provide support and troubleshooting on Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Handle client inquiries appropriately and ensure that high level service is provided
- Promote available products and services to clients, provide all relevant information to clients
- Develop and maintain excellent relationships with prospective and existing clients
- Contribute to team effort by achieving targeted results.
REQUIREMENTS:
- Native in German, both oral and written. Fluent in English (at least B2 level). Additional languages will be considered as an advantage
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Excellent communication skills (both oral and written)
- Able to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of MetaTrader platforms will be considered as an advantage
- Ability to work rotational shifts from 09:00 to 18:00, 10:00 to 19:00, and 12:00 to 21:00, Monday to Friday.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- 21 days annual leave (+ public holidays)
- Medical insurance
- Department
- Customer Support
- Locations
- Limassol
Limassol
About JUJUR
Jujur. Honest, trustful, fair.
Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.
We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.
Founded in
2021
Co-workers
20 and growing fast
Customer Support
·
Limassol
Customer Success Officer - German - Limassol
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